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Skip terms of use

June 2023

Before you start using Skip, our lawyers want you to know a few things. So read over this document and make sure you understand how it’s all going to work.

This page sets out the terms and conditions on which Skip Zero Pty Ltd (us, we or our) provide our goods and services through our websites skipapp.com.au, skip.com.au and any associated mobile application (Skip). By using the Skip, you agree to comply with Skip terms of use.


What we offer

Skip is a platform that allows you to purchase food / beverages from participating third party cafes and restaurants (Venues) that may be collected, delivered to your table/seat or an address in Australia.  You pay for the food and drinks you order through Skip (Order) and collect your Order from the Venue or have it delivered to a pre-determined location such as a table in the Venue, or address capable of delivery and offered by the Venue.

Skip Zero is a swap and go coffee cup subscription system provided through Skip at selected Venues. We’ll be getting as many venues as we can on board, but the number of participating venues may change from time to time.


General Terms


In order to use Skip, you are required to register an account and you must:

  • Be legally capable of forming binding contracts;
  • Have a credit or debit card that we accept; and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have the owner’s permission to use it)

You cannot transfer your Skip account or Skip Zero subscription.

Placing an Order (Skip)

When you place an Order through Skip, it needs to have successfully transacted through your chosen credit or debit card and be accepted by the Venue before it is confirmed.  We will send you a notification if your Order has been accepted. No changes can be made after you have submitted your Order so make sure you review your Order carefully before finalising. You acknowledge that much of the content provided on Skip relates to Advertiser products, services or information (Advertiser Content). Advertiser Content is not endorsed by Us and We do not warrant that Advertiser Content is accurate, reliable, suitable, complete or of a particular quality.

Placing an Order (Skip Zero)

To get started, simply purchase your coffee and a ‘starter’ Skip Zero subscription from a participating Skip Zero Venue via the website or app. This includes a 12 month subscription, the Skip Zero cup to swap and go, and your own lid to keep. When you arrive at your chosen participating Venue, your coffee will be waiting for you in your fresh Skip Zero cup.

For future orders, select ‘Skip Zero Cup’ at the checkout (via the website or app). Then, bring your used cup to the barista when you arrive (there’s no need to wash it) and hold on to your lid. Your used cup will be swapped for a commercially cleaned cup every time and of course, your coffee will be there waiting for you to collect so there’s no need to wait.

Fees and Subscriptions

We charge your credit or debit card at the time when your Order is confirmed, or for Skip Zero, when your subscription is purchased or renewed.


A Service Fee may be charged for orders placed through your account on Skip. This helps us run our platform and provide related services. You are responsible for paying for all Orders and Service Fees made using your account. The Service Fee is not a credit card payment surcharge. All charges relating to card transactions are paid for by Skip and are not included as part of the Service Fee.


Skip Zero

Your Skip Zero subscription will automatically renew. We will notify you at least 28 days before this happens. Fees and terms for subscriptions may change at any time but will not affect your current subscription. To cancel your subscription, select the cancel option in the Skip Zero menu on account via the website or app at least 3 days before the end of your current subscription.

If we need to cancel the Skip Zero subscription system for any reason, we’ll give you at least 30 days’ notice.


Order Times

Estimated times for Order collections are provided by the Venues and are estimates only. Neither we nor the Venue guarantee that Orders will be available for collection or delivery within the estimated times


Venue Information

Venue information, including but not limited to, trading hours, pictures, menu information (Venue Content) is not endorsed by us and we do not warrant that Venue Content is accurate, reliable, suitable, complete or of a particular quality. For information about allergy warnings, contents of a dish or any other menu information or Venue Content, you should confirm with the Venue directly before ordering.


Put simply, if you have any allergies or dietary requirements, contact the café or restaurant if you’re unsure about their products.

Ordering Alcohol through Skip

You may order alcohol products from certain Venues if you are 18 years of age or older. You also agree that, to receive your alcohol products, you will provide valid government-issued identification proving your age to the Venue and that you will not be intoxicated when receiving such products. Venues reserve the right to refuse delivery if you are not 18 years or older, if you cannot provide a valid government issued ID, if the name on your ID does not match the name on your order, you are visibly intoxicated or disorderly, or if it is outside the trading hours listed on the Venue’s liquor licence.

If the Venue refuses to provide you with alcohol products you ordered through Skip, the Venue will let us know and we will refund your purchase. This may take a few days but if you haven't received a refund after 7 days, please contact us (providing details of the transaction) at support@skip.com.au and we will investigate.

Put simply, don't look at Skip like that weird guy with the moustache outside the Bottle-O who'll buy you a six-pack for $20 and a bag of chips. If you shouldn't be buying your booze at the bar, you shouldn't be doing it through Skip either.


Skip Zero Cup

We don’t ask much of our Skip Zero subscribers, but we do ask that you:

  • Look after your Skip Zero cup (there’s no need to wash your cup before you swap it, but if you do, please be gentle with it – you can put it in the dishwasher but do not use any scourers or harsh scrubbing); and
  • try not to lose your lid, though replacement lids are available to purchase via the Skip app

Each time you swap over your cup, your new cup is yours to keep swapping or to keep. If you intend to keep swapping your Skip Zero cup, we ask that you look after it by following the rules above. If you don’t look after your cup, we reserve the right to suspend or cancel your subscription.


Communicating with you

By registering an account you agree to subscribe to electronic messages from Skip or its affiliates (including email, SMS or push notifications, where applicable) as part of the normal operation of Skip.  This may include messages that are important to your use of Skip or promotional messages.

You can unsubscribe from promotional email and SMS messages by following the instructions in these messages.  You can turn off push notifications on your device.  You acknowledge should you choose to opt out of these messages it may impact your use of the Skip services.

You cannot unsubscribe from transactional messages including receipts and other important notifications required to provide you with the Skip service.

User Content & Standards

We may provide you with interactive opportunities through Skip, including, by way of example, the ability to send messages, post user ratings and reviews (User Content).

You hereby grant us (including the our service providers, related bodies corporate and affiliated companies) a non-exclusive, royalty-free, world-wide, perpetual, transferable, irrevocable and sub-licensable right to use, reproduce, modify, adapt, publish, create derivatives work from, distribute and display the User Content (or any part of it) for any purpose without notification to and/or approval by you.

User Content must not (without limitation):

  • Contain any material which is defamatory, obscene, offensive, hateful or inflammatory, or promote violence or discrimination;
  • Breach any laws or infringe any rights of a third party, including but not limited to copyright or other intellectual property right of any other person;
  • Breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; or
  • be threatening, promote illegal activity, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person

This list (Content Standards) is non-exhaustive and we reserve the right to remove or edit any User Content that we determine breaches the Content Standards

Put simply, if you think your message or post is a bit weird, don’t send it.


We collect, use and disclose personal information as set out in our Privacy Statement. This includes disclosing your personal information to Venues to supply your Order, using your information to help us improve our products and services and getting in touch with You to let You know about goods, services or promotions that may interest you.

Your Use of Skip

While using Skip, you will not:

  • Breach any laws, third party rights, or the Content Standards;
  • Interfere with or disrupt the integrity or performance of Skip or anyone’s use of Skip;
  • Will not copy, scrape or reproduce content from Skip including information about third parties without their consent; or
  • Will not provide Your Skip log on credentials to any third party

In consideration of the circumstances, and where we think it is reasonable to do so, We may suspend or terminate Your access to Skip and reserve the right to take any appropriate steps at law to protect Our interests or those of third parties.

Put simply, don’t be that annoying person at a house party, otherwise we’ll have to politely ask you to leave (and by politely we mean suspend your account).

Disclaimer, Limitation of Liability and Governing Law

While we use due care and skill in relation to the provision of Skip, we do not warrant or guarantee that the Skip will be continuously available, free from errors or omissions or provided to you within a particular time.

If we fail to comply with a statutory guarantee under Australian Consumer Law (if it applies) or any term of this agreement, then we limit our liability for that failure to either supplying the product or service again, or paying you the cost of having the product or service supplied again.

Except for any express warranties set out in these terms and any term implied by law (that cannot be excluded), we provide no warranties or guarantees to you (including in relation to the performance of Skip).

We are not liable for any loss to the extent that it was caused by you (for example, through your negligence or breach of contract).

These terms and conditions are governed by the laws in force in the State of Victoria, Australia.

Assignment and changes to these terms

You may not assign, delegate or transfer this agreement in whole or in part, without our prior written consent. We may assign, transfer or sublicense any or all of our rights or obligations under this agreement without restriction.

We may change these terms of use from time to time by publishing an updated version on our website. If we make any material changes, we’ll notify you via the app, skipapp.com.au or by email.

Your continued use of Skip following any change will indicate your acceptance of the change. If you do not agree to any changes, you must stop using Skip, and you can terminate your account by contacting us at support@skip.com.au.

Promotional Terms and Conditions

Our promotional terms and conditions can be found here.


Issues with Orders

All food and beverage preparation and safety are the sole responsibility of the Venue supplying the Order. You are responsible for enforcing any rights you may have.

Unauthorised/Mistaken Transaction

If you believe there has been a mistake or unauthorised transaction on your account, please notify us along with details of the transaction at support@skip.com.au and we will investigate it. We will respond to you within two business days. You may also have rights to dispute transactions relating to Skip charged to your scheme (e.g. Mastercard or Visa) credit or debit card with your bank. If you have such a transaction, you should contact Your bank for more information.

Skip Zero Cup Issues

If you notice any issues with your cup, just let the barista know at any participating Skip Zero venue, or you can contact us at support@skip.com.au.

Postal Address

If you prefer writing, you can send us at:

Attn: Skip Customer support
Skip Zero Pty Ltd
PO Box 21036
Little Lonsdale Street
Melbourne VIC 8011

Put simply, we’re not perfect. If something goes wrong we’ll stop playing ping pong and sort it out for you.